Orion Customer Service team can be contacted telephonically or by filling up a query form. For more information visit Contact page

All ORION products are under 12 months warranty. For more information see Warranty Page.

The following scenario may cause to fast discharge of the battery life:
1. Frequently motion detections force the battery camera/doorbell into active mode and the device has to increase battery consumption. You can adjust the "Motion Sensitivity" to the mid-range and turn on the "Human Filter", to avoid the unnecessary excess alerts.

2. Frequently accessing live views through the GRID CONNECT app, and keep awake the battery device's.

3. A weak Wi-Fi signal impact in increased packet loss. This means the battery devices need more energy to resend the lost packets and re-connecting to the Wi-Fi router.

Visit the below link for more information on what battery life to expect from our ORION camera & video doorbell, what influences the speed at which your battery devices discharges and what you can do to increase the length of time between charges.

https://grid-connect.com.au/about-grid-connect-home-automation/battery-life/

All ORION Powered Cameras support 24/7 recording to a local Micro SD card. But the Wireless Battery cameras & Wireless Battery Video Doorbell are only support event recording to a local Micro SD card.

Yes, all ORION Cameras & Video doorbells support two-way audio, the feature can be accessed from the Grid Connect device setting page.

Yes, all ORION Cameras & Video doorbells support "Night vision", the feature can be accessed from the Grid Connect device user interface or setting page.